Collision Repair Process
Auto Body strives to complete your collision repair when
promised. Listed here are the required steps that
make up the collision repair process, that are in addition
to the actual time spent repairing your vehicle.
Please understand when using an insurance company to pay
for your repair, any necessary additional parts or labor
must be inspected and pre-approved by them before continuing
with your repair. Depending on the insurance company,
this inspection process could cause delays from a few
hours to several days, potentially extending the time
of auto body repair by this amount of time.
1) Non-drivable Vehicles: Customers need
to sign an authorization to tow and evaluate damage form.
For your convenience this form can be received by fax,
online, or in person at our office. This allows D&M
Auto Body to begin the collision repair process by authorizing
us to tow your vehicle to our auto body shop and the perform a partial
disassembly, to uncover any hidden damage
Drivable Vehicles: After receiving
your damage estimate, a collision repair appointment can be made.
At this time New Jersey law requires that an authorization
to repair form be signed. The estimate price will
be an ESTIMATED total price that takes
into consideration any additional hidden damage or missed
parts and labor on the insurance company's estimate.
This amount could differ from the amount of our current
written estimate. To authorize your insurance company
to send any additional payment directly to D&M Auto
Body, a direction of payment form must be signed.
Also to authorize a representative of D&M Auto Body
to conduct all damage related negotiations with your insurance
company, a designated representative form needs to be
signed. This form allows D&M Auto Body to legally
represent the vehicle owner, and using our experience
can negotiate with your insurance company to receive a
more complete settlement to repair your vehicle.
When the repair appointment is made a deposit will be
collected for parts ordering. This can be paid with
a personal check, cash, money order, bank check, insurance
check, or credit card.
3) Parts will be ordered to coincide with your repair appointment
To help meet your expectations, D&M Auto Body prefers
that you make an appointment to drop off your vehicle
during business hours so that we may review your vehicle's
damage, estimates, estimated pick up date, and discuss
any possible delays, due to hidden damage or insurance
inspections. This one step avoids many miscommunications
that are typical with collision repair. Our Auto Body Shop also
inspects the complete exterior of your vehicle pointing
out any other non-related damage that is not included
in our repair or noting any customer special requests.
5) After your vehicle's drop off at D&M Auto Body,
one of our technicians disassembles your vehicle to expose
any hidden damage that was not evident before.
A D&M estimator will update our estimate adding in
any additional parts and labor or part price increases
known at this time. You or your insurance company
will be immediately notified to review any additional
7) After your approval (or your insurance company's) all
additional parts will be ordered. Additional parts
orders will be expedited in an attempt to still meet the
delivery date. If extensive additional damage is
discovered or part issues that will extend repair time,
you will be notified of an updated delivery date at this
When all repairs have been completed, every vehicle receives
a quality and safety check, andis test driven if needed.
Your vehicle is then vacuumed and washed, and a final
inspection is performed by your D&M representative.
9) At the time of delivery, all repair bills need to be
paid in full. This can be done by the following:
b) Money Order
c) Insurance Check (properly endorsed)
d) Personal Check up to $500.00 (with a driver's license
and credit card for security)
e) Credit Card (up to $1000.00)
f) Certified Check
g) Bank Check.
Final paperwork for additional costs to be paid by your
insurance company must be received prior to delivery and
a signed direction of pay form must be on file.
All retail repairs receive a five-year written warranty
on all repairs performed by D&M Auto Body.
LEAVING YOUR VEHICLE FOR REPAIR, REMEMBER TO:
remove all personal belongings and debris, especially
in your trunk area to prevent loss or allow our technicians
to gain access to your vehicle's damaged areas.
disable all automotive and audio alarm systems or provide our auto body shop with the appropriate codes to bypass them during your collision
repair process. You may wish to write down your
radio station settings as they may be erased if the battery
is disconnected during repairs.
bring all keys with you for locked items such as trunks,
wheel locks, spare tire locks, roof rack locks, etc.
We will probably need more than valet key to complete
bring your estimate information, which should include
the name of theinsurance carrier responsible, your policy number,
claim rep.'s name and phone number and your claim number.
D&M Auto Body is conveniently located on the Rockaway/Denville border of NJ and has been serving Rockaway, Denville, Dover, Randolph, Morris Plains, Cedar Knolls, Mountain Lakes, Parsippany, Morristown, Roxbury, Hopatcong, Jefferson, Montville, Mount Olive, and the entire Morris County New Jersey area since 1984.